Terms and Conditions
The term "purchase" will relate to one or more items selected.
Policy
Here at Laura Felicity we want to make sure the customer is happy with their purchase, and the process of buying to receiving your product is easy and hassle free. If you have any queries, questions or complaints, please do not hesitate to get in contact at info@laurafelicity.co.uk.
Pricing
All pricing shown on www.laurafelicity.co.uk are in Pound Sterling (GBP). The pricing of Laura Felicity's products may vary from other stockists.
Products from www.laurafelicity.co.uk can be ordered via the online shop, email or telephone. We accept PayPal, cheques and BACS transfers. When making a payment by cheque, please make sure you write your cheque guarantee card number, guaranteed amount and expiry date of your card on the back of the cheque. Cheques will require 5 working days for clearance before your purchase order is dispatched.
Similar rules are required with BACS transfers. Please allow 3-5 working days for the bank transfer to occur. Purchase orders will be dispatched, when the payment has been received.
All information regarding cheque payment and BACS transfers are stated in a confirmation invoice once your order has been placed.
Delivery
Delivery charges are not included within the price of each product. If ordering through Laura Felicity's online shop the total delivery amount will be calculated at the Checkout stage. Orders placed via email or telephone will receive confirmation via an emailed invoice with a summary of the purchase, delivery cost, and the overall total.
For purchases both online or via telephone or email, customers will receive a confirmation email and invoice stating the delivery dispatch date.
Delivery costs depend on the size and weight of the purchase, and may vary accordingly. Delivery is made through Royal Mail or a registered courier. The goods will be delivered to the address provided by the customer. To avoid any incorrect or delayed postage, please ensure all your address details are correct. Laura Felicity does not take any responsibility for any lost, incorrectly addressed, or delayed purchases.
Before purchases are sent out, Laura Felicity checks and double checks each order is sent out in 100% perfect condition. If, when the goods arrive, the product seems damaged, please let us know within 48 hours of receiving. Laura Felicity can not be made responsible for any products that are faulty or damaged after these 48 hours.
Due to the time and labour of making our products, we have a small amount of stock available on sight. Our wallpapers and art prints are made to order and therefore have a 10-20 working day window which gives us time to make and prepare the purchase, and dispatch without any disappointment in terms of the customer.
The rest of our interior homeware will be dispatched within 3-5 working days, dependant on stock levels.
Depending on the size of the order, the time scale of making and delivering may vary. However, if there is an urgent requirement for an order, we will do everything we can to meet your order needs. All we ask from the customer is to let Laura Felicity know prior to ordering and check our current lead time.
Overseas orders are accepted and delivery charges will be quoted upon receipt of your order. Charges may vary and will be added onto the confirmation email once the purchase order has been made.
Returns
All products must not be returned without prior arrangement. Refunds are strictly limited to the replacement of faulty goods.
If you have purchased wallpaper, please check for any faults before hanging. If a fault is found please contact us at info@laurafelicity.co.uk.
Laura Felicity cannot be held responsible for any faults found during the hanging of wallpaper and will not accept refunds or exchanges after this process has begun.
If you are not completely happy with your purchase, simply return the goods in its original packaging within 10 working days from the date on the delivery note. We will issue you with a full refund for the purchase price or exchange if required.
The return address will be on the delivery note. Please state the reason for return. All items must be returned with a proof of postage requirement.
Product Descriptions
All information and photographs contained within www.laurafelicity.co.uk, or any other given information we dispatch are approximate.
Before purchasing any of Laura Felicity's wallpaper, it is advised to purchase a wallpaper colour sample to ensure the colour is right for you.
Everything at Laura Felicity is hand printed and handmade, therefore slight alterations of colours and dimensions may occur. Colours are mixed up and dimensions are measured to be as accurate as possible, to that of the displayed item. However the product the customer receives may not be a 100% match to the product pictured or sample provided.
Privacy
Laura Felicity is fully committed to your privacy needs. We do not keep any card details; only records of purchase orders. Laura Felicity does not disclose any information to third parties, including information received from our mailing list.
All copyright of images, designs and text on www.laurafelicity.co.uk belongs to Laura Felicity - Contemporary Surface Design, and must not be copied or reproduced without Laura Felicity's authority.
Duties and Taxes
All goods are the purchaser's responsibility in terms of any duties and/or taxes at the point of entry into the designated country. Laura Felicity does not accept any responsibility for any delay in clearing products at customs.